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Management
ISO 22483: 2020 - Quality Management Systems for Hospitality Operations
4-5hrs
beginner levelThis course introduces the quality standards in the hospitality industry. Discover fundamental values, such as consistency and cultural sensitivity, in delivering exceptional service. You will review daily operations in rooms, dining, and safety, and learn best practices in hygiene, energy use, and guest privacy. Grasp the roles of audits, policies, and staff training and enhance service through feedback, monitoring, and regular upgrades.
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ISO 22483: 2020 - Quality Management Systems for Hospitality Operations
Master quality standards for hospitality and tourism operations using ISO 22483:2020 with this free online course.
This course introduces the quality standards in the hospitality industry. Discover fundamental values, such as consistency and cultural sensitivity, in delivering exceptional service. You will review daily operations in rooms, dining, and safety, and learn best practices in hygiene, energy use, and guest privacy. Grasp the roles of audits, policies, and staff training and enhance service through feedback, monitoring, and regular upgrades.
Course description
Course moduleA short ad will play before each lesson.
Module 18 Lessons
Foundations and Implementation of ISO 22483 in Hospitality
1.Learning Outcomes
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2.ISO 22483 Basics
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3.Core Service Principles
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4.Accommodation Operations
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5.Food and Beverage Services
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6.Safety and Security
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7.Management and Improvement
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8.Lesson Summary
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Module 21 Lessons
Course assessment
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