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Sales & Marketing
Introduction to Sales and Customer Service
1.5-3hrs
beginner levelWe cannot overemphasize the value of trained salespeople in organizations. Through them, businesses market their goods and services to potential clients. They help bridge the gap between potential customers' needs and the products and services offered by the business that can meet those needs. We designed this course to teach you how to establish consumer loyalty and trust and how to set up and operate an eCommerce store.
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Introduction to Sales and Customer Service
Master the essential knowledge required to design and manage a sales and marketing system in this free online course.
We cannot overemphasize the value of trained salespeople in organizations. Through them, businesses market their goods and services to potential clients. They help bridge the gap between potential customers' needs and the products and services offered by the business that can meet those needs. We designed this course to teach you how to establish consumer loyalty and trust and how to set up and operate an eCommerce store.
Course description
Course moduleA short ad will play before each lesson.
Module 15 Lessons
Introduction to Sales Environment.
In this module, you will be introduced to the sales environment, learn about the use of IT in sales, manage time in the sales environment and calculate sales targets. Learn the principles of selling face to face, how to sell by both inbound and outbound telephone calls, and also how to process sales orders.
1.Learning Outcomes
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2.Introduction to Sales
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3.Understanding Sales Processes
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4.Sales Delivery
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5.Lesson Summary
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Module 25 Lessons
Customer Service in Sales
Module 31 Lessons
Course assessment
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