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Sales & Marketing
The Basics of Telesales
3-4hrs
beginner levelThis sales training course covers the technical aspects of telesales, product understanding and sales strategies. We provide effective communication skills and explain how to identify the ideal customers and generate high-quality leads for your product or service. We then discuss how to prepare the necessary materials and conduct sales calls in a polite and professional manner. We also use examples to show you how to handle difficult situations.
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The Basics of Telesales
This free online telesales course provides the communication and marketing skills used to sell products over the phone.
This sales training course covers the technical aspects of telesales, product understanding and sales strategies. We provide effective communication skills and explain how to identify the ideal customers and generate high-quality leads for your product or service. We then discuss how to prepare the necessary materials and conduct sales calls in a polite and professional manner. We also use examples to show you how to handle difficult situations.
Course description
Course moduleA short ad will play before each lesson.
Module 112 Lessons
Introduction to Telesales Marketing
This module provides an in-depth understanding of the responsibilities and functions of a telesales executive. We explain the crucial aspects of prospecting and lead generation, providing the essential skills and strategies to excel in this role. We then discuss the wide range of skills and techniques required for effective telephone etiquette.
1.Learning Outcomes
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2.Introduction to Telesales
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3.Prospecting and Lead Generation
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4.Sales Techniques and Strategies
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5.Call Preparation
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6.Call Response
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7.Staging the Call
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8.Dealing with Difficult Situations
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9.Closing the Call
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10.Telephone Ettiquete
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11.Sales Metrics and Performance Management
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12.Lesson Summary
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Module 21 Lessons
Course assessment
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