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Sales & Marketing
Effective Sales and Customer Care for Businesses
1.5-3hrs
Intermediate LevelThis strategic guide for business owners covers crucial topics such as sales planning, prospecting, and persuasive sales presentations. Learn to measure success with key performance indicators and enhance customer support. Explore future trends like e-commerce integration and personalisation. Embark on this transformative journey with this course now for actionable insights, empowering your growth in sales and customer care.
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Effective Sales and Customer Care for Businesses
Maximise your business success by mastering the sales and customer care strategies presented in this free online course.
This strategic guide for business owners covers crucial topics such as sales planning, prospecting, and persuasive sales presentations. Learn to measure success with key performance indicators and enhance customer support. Explore future trends like e-commerce integration and personalisation. Embark on this transformative journey with this course now for actionable insights, empowering your growth in sales and customer care.
Course description
Course moduleA short ad will play before each lesson.
Module 16 Lessons
Sales and Customer Care Services
In this module, you will learn how to build a robust sales foundation by mastering strategic planning, goal-setting, and creating SMART objectives. Learn market research, pricing strategies, and effective marketing approaches to craft a detailed sales plan. By the end, you will have a roadmap for your team to achieve specific and measurable goals.
1.Learning Outcomes
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2.Understanding Sales Fundamentals
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3.Sales and Customer Care Integration
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4.Building Effective Sales Strategies
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5.Sales and Service Metrics
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6.Lesson Summary
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Module 21 Lessons
Course assessment
Comments5 Comments
Dr. Uqbah I.July 28, 2025
Great course
Sandrine L.June 15, 2025
Clear and easy to understand.
Nestor Isdore O.June 11, 2025
Direct and practical course
VIOLET M.December 20, 2024
Alison is doing a great job helping and empowering, I'm happy to receive my first certificate
Saima Q.October 15, 2024
I learned a lot in this course, such an informative and comprehensive learning approach.
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